Shipping & Returns
Shipping & Returns
Delays & Free Shipping
We are currently experiencing delays in sending the little white book due to Covid-19 and the Christmas backlog, so please order Express Courier if time is of the essence.
To make up for the delay, we are offering free shipping Australia-wide for all books. We are currently sending all Express Couriers and all Pregnancy Journals direct from Melbourne, but the little white book free post will be dispatched from Auckland between 16 December and 6 Jan.
Target delivery 1-2 working days if placed before 12pm on any working day. Please note this can not be guaranteed and is subject to Aus Post delays.
Non-Rural Australia addresses
Target delivery 3-4 working days if placed before 12pm on any working day. Please note this can not be guaranteed and is subject to Aus Post delays.
Target delivery 4-5 working days if placed before 12pm on any working day. Please note this can not be guaranteed and is subject to Aus Post delays.
All International Orders
We ship worldwide but due to the nature of international shipping, cannot guarantee an accurate worldwide delivery date.
We recommend Express Delivery Courier if your purchase is of an urgent nature. Email firstname.lastname@example.org
Generally, orders to the US and Canada take up to 10 working days (though this may be longer due to Covid-19).
Currencies currently available are AUD, NZD USD, GBP and EUR - though PayPal will make others available to you based on your location.
If you have any questions our team is here to help, simply email us: email@example.com
Returns & Terms and Conditions
What is your returns policy?
We will gladly replace an item if it is faulty or damaged, please notify us within 7 days of receiving the item on firstname.lastname@example.org.
Satisfaction Guarantee - You can also return a product for change of mind, we must be contacted within 7 days of receiving your item and the item must be returned within 14 days in exactly as-new condition. If you are returning the goods for change of mind, but it was damaged prior to delivery to you, this must be notified when you first contact us. Where free shipping is selected, a refund (or voucher) will be provided less the cost of shipping.
Who pays international Duties, Taxes and Customs Charges?
We cannot guarantee tax and duty fees will not be imposed when purchasing internationally. If this situation should arise, this is the sole responsibility of you as the receiver. Please contact your local customs authority for more information.